In a minority of cases, you may be charged again (in the case of a Month-to-Month plan) before receiving your first box. This is totally normal because shipping can take anywhere between 1 to 4 weeks (95% of the time) after shipment but to some countries with a less efficient postal service/customs system it may take longer. Unfortunately, this is out of our control.

Do not worry, as long as you've paid for the box, you will be sent one.

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