All missing or damaged items must be reported within 14 days of receipt to qualify for a replacement or refund based on product availability. Damaged items must be reported with a photo alongside the shipping label on your box, without blacking out the name and address. Both items must be photographed together in the same photo.
Since sometimes we run out of stock of replacement items, we may not be able to guarantee the same item. A replacement or refund will be issued only for the damaged items and will not cover or include packaging of the said item. Blemishes to packaging will not be considered as damaged items.