**Shipping/billing schedule for the NEW QUARTERLY BOX (orders made starting May 1st, 2019)**

***For information about shipping for the one-time-only BT21 Character Set, please refer here***

For orders made by April 30th 11:59pm EST:

Boxes are shipped once a month by the first half of the following month. So for example, if you order in January (1st through 31st 11:59 PM EST), your box gets shipped in February and your first box in the subscription would be the February Box. If you order (or your order renews) in February, your box gets shipped in March and so on.

If you don't receive a tracking number by the 16th of the following month, please contact the Customer Service Team.

After we ship your box, it generally takes around:

  • Japan, Hong Kong, China, and neighboring countries: *5~10 days.
  • Thailand, Singapore, and neighboring countries: *6~10 days.
  • Australia, New Zealand and neighboring countries: *7~12 days.
  • North America: *5~14 days.
  • Europe: *7~14 days.
  • India and the Middle East: *9~15 days.
  • Africa, Central, and South America: *10~20 days.

*Plus a few days for customs clearance. This depends on the country but most countries clear within 2 days (but some countries can take up to 8 weeks). Please note, pick-up may be required due to customs clearance quarantine depending on the country and customs office.

**Due to delays with customs, postal service, extreme weather, and other delays, we kindly ask you to wait 6 weeks after you receive your tracking number until you inquire about the delivery of your box. Trust us. From experience, 99.99% of the times the box will arrive safely.

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